Delivery Management Guide

Configure delivery zones, manage drivers, and track order deliveries.

Watch: Delivery Management Overview (7 min)

Delivery Dashboard

The Delivery Dashboard provides a real-time view of all delivery orders and driver assignments.

Accessing Delivery Dashboard

Navigate to POS > Delivery > Dashboard to view and manage all delivery operations.

Dashboard Elements

Section	Description
Pending Orders	Orders ready for assignment to drivers
In Transit	Orders currently being delivered
Available Drivers	Drivers who are ready to accept orders
Driver Map	Visual map showing driver locations (if GPS enabled)

Managing Delivery Zones

Delivery zones define the geographic areas you deliver to and associated fees or restrictions.

Delivery zones configuration showing multiple zones with fees — Configure delivery zones with custom fees and delivery times

Creating a Delivery Zone

Navigate to Delivery Zones — 1. Go to POS > Delivery Zones

Click Add Zone button — 2. Click "Add Zone"

Enter zone details form — 3. Enter zone name, fee, and boundaries

Navigate to Delivery Zones

Go to POS > Delivery Zones from the navigation menu.
Click "Add Zone"

Start creating a new delivery zone.
Enter Zone Details
- Name: Zone identifier (e.g., "Zone 1 - Downtown")
- Minimum Order: Minimum order amount for this zone
- Delivery Fee: Fee charged for delivery to this zone
- Estimated Time: Average delivery time in minutes
Define Zone Boundaries

Specify the area using postal codes, city/district names, or map coordinates.
Save Zone

Click "Save" to create the delivery zone.

Zone Priority

If zones overlap, the system uses the zone with the highest priority (lowest number). Configure priority in zone settings.

Managing Delivery Drivers

Driver management screen showing driver statuses — Manage all your delivery drivers from one screen

Adding a Driver

Navigate to Drivers

Go to POS > Delivery Drivers.
Click "Add Driver"

Open the driver creation form.
Enter Driver Information
- Name: Driver's full name
- Phone: Contact number
- Vehicle Type: Car, motorcycle, bicycle, etc.
- License Plate: Vehicle registration (if applicable)
Save Driver

Click "Save" to add the driver to the system.

Driver Status

Status	Meaning
Available	Driver is ready to accept deliveries
On Delivery	Driver has an active delivery in progress
Returning	Driver is returning from a delivery
Offline	Driver is not currently working

Assigning Orders to Drivers

Animated demo of assigning an order to a driver — Quick demo: Assigning a delivery order to an available driver

Manual Assignment

View Pending Orders

On the Delivery Dashboard, find orders with "Ready for Delivery" status.
Select an Order

Click on the order to view details and assignment options.
Choose a Driver

Select from the list of available drivers. Consider proximity and workload.
Confirm Assignment

Click "Assign" to link the order to the driver.

Batch Assignment

Assign multiple orders to one driver for efficient routing:

Select Multiple Orders

Check the boxes next to orders going to nearby destinations.
Click "Batch Assign"

Choose a driver for all selected orders.
Confirm Route Order

Arrange the delivery sequence for optimal routing.

Smart Assignment Tips

Assign orders in the same zone to the same driver when possible
Consider estimated delivery times to avoid late deliveries
Balance workload across available drivers

Delivery Status Flow

Status	Description	Action
Pending	Order placed, being prepared	Kitchen prepares order
Ready	Order ready for pickup	Assign to driver
Assigned	Driver assigned, awaiting pickup	Driver picks up order
Picked Up	Driver has the order	Driver starts delivery
In Transit	Order being delivered	Track driver location
Delivered	Order handed to customer	Complete delivery

Handling Delivery Issues

Customer Not Available

Options when customer is not available — Options for handling unavailable customers

Attempt Contact

Driver should call the customer using the phone number on record.
Wait Time

Wait a reasonable time (typically 5-10 minutes) at the delivery location.
Contact Dispatch

If unable to reach customer, driver contacts the restaurant.
Resolution

Manager decides: reschedule, return order, or mark as undeliverable.

Wrong Address

If the delivery address is incorrect:

Contact customer to verify correct address
Update the order with the new address
Reassign to appropriate driver if needed
Adjust delivery fee if zone changes

Order Issues on Delivery

If customer reports missing or incorrect items:

Document the issue in the order notes
Offer appropriate resolution (refund, re-delivery, credit)
Investigate with kitchen if recurring issue

Delivery Reports

Track delivery performance with these reports:

Report	Shows
Driver Performance	Deliveries per driver, average time, customer ratings
Zone Analysis	Orders per zone, revenue, average delivery time
Delivery Times	On-time vs late deliveries, peak hours
Delivery Revenue	Delivery fees collected, tips, costs

Documentation