Tables and Reservations

Set up your sections and tables, use the table screen for dine-in orders, and record reservations.

In the POS app, Settings > Tables only explains that tables are managed in Web admin. Nothing can be changed there.

Set Up Sections

A section is a group of tables, such as a dining room or a terrace. Every table belongs to one section, so create the sections first.

1. In Web admin, open Point of Sale > Table Sections
   The list shows each section's name, color, number of tables, display order and status.
2. Tap Add New Section
   The Create Table Section page opens.
3. Fill in the section
   • Name: the heading shown above the section's tables in the POS app.
   • Display Order: sections are listed from the lowest number to the highest.
   • Description: optional.
   • Color: pick a color or tap one under Predefined Colors. It is shown in the section list in Web admin.
   • Active: only active sections are shown in the POS app.
4. Tap Create
   Repeat for each section.

To change a section, tap the pencil icon on its row. To delete one, tap the bin icon and then Delete Section. A section that still has tables cannot be deleted: move or delete its tables first.

Set Up Tables

1. In Web admin, open Point of Sale > Tables
   The list shows each table's name, section, capacity, status and whether it is reservable.
2. Tap Add New Table
   The Create Table page opens. If you have no sections yet, a Create Default Section window opens first: type a Section Name and tap Create Section.
3. Fill in the table
   See the field list below.
4. Tap Create, or Save and Add New
   Save and Add New saves the table and opens an empty form for the next one.

Change, Merge or Delete a Table

Use the icons at the end of the table's row in Point of Sale > Tables. Above the list you can search and filter by section, status and reservable, then tap Apply.

Use Tables in the POS App

The table screen opens when you tap New Order and then Dine In. You can also open it with Tables in the side menu if you have permission to view tables.

Each card shows the table name and its seats.

• A free table shows Available.
• A busy table shows the total of its open order, a Paid or Unpaid badge, and the order status: Pending, New, Cooking, Ready or Served.
• Checking… is shown for a moment while the app loads the open orders.

Start an Order at a Free Table

1. Tap the table
   The Number of Guests window opens.
2. Tap the number of guests, then Continue
   The buttons go up to the table's capacity, with a maximum of 8. If the window does not open, the app goes straight to the menu and records one guest.
3. Add the items and tap Save Order
   The table name and guest count are shown at the top of Current Order. See Taking Orders. Once the order is saved the table shows as busy.

Open the Order at a Busy Table

Tap the busy table. The order opens with its items, details and total, and these buttons:

The POS app cannot move an order to another table and cannot merge tables.

Reservations

Reservations are kept in Web admin under Point of Sale > Reservations, for the branch you are working in. They are not shown in the POS app.

Add a Reservation

1. Tap New Reservation
   The New Reservation page opens.
2. Enter the booking
   • Date and Time: required, and must be in the future.
   • Guest Name and Party Size: required.
   • Phone Number and Email: optional.
   • Expected Duration (minutes): from 1 hour to 3 hours. 1.5 hours is selected to start with.
   • Source: Walk-In, Phone, Online or Third-Party App.
   • Assign Table (Optional): choose a reservable table, or leave Assign later.
   • Special Requests: anything staff should know.
3. Tap Create Reservation
   The reservation is saved with the status Pending and gets a reservation number.

Follow the Day's Reservations

The Reservations page shows one day at a time.

• Change the Date field to see another day. Today returns to today; the arrows beside it open yesterday and tomorrow.
• Use Status to show only Pending, Confirmed, Seated, Completed, Cancelled or No Show reservations.
• Upcoming (Next 4 Hours) appears at the top when reservations are due soon, with the time left until each one.
• The main list shows the reservation number, time, guest, party size, table, source and status. A speech bubble icon means the reservation has special requests.

Confirm, Seat or Cancel

Use the icons on the reservation's row, or tap the eye icon and use the Actions box on the reservation's page.

The status filter includes Completed and No Show, but these pages have no button to set a reservation to either.

Troubleshooting

"No tables found. Make sure the API is running and tables are configured."

The POS app found no tables. Create sections and tables in Web admin as described above, then tap Retry. If tables exist, check the device's connection.

A Table Is Missing in the POS App

The app only shows tables that belong to an active section. In Web admin, check the table's Section under Point of Sale > Tables, and check that the section is ticked Active under Point of Sale > Table Sections.

A Table Still Shows as Busy After the Guests Left

Its order is still open. Tap the table, take the Payment if it is unpaid, then tap Complete. If the order should not exist, void it.

"Table already has an active order"

Someone saved an order for this table while you were taking yours. Go back to Tables, tap the table and use Add Items on the existing order, or choose another table.

"Reservation date must be in the future"

The date and time of a new reservation have already passed. Choose a later time.

"This table is already reserved for the requested time slot"

The table you chose under Assign Table (Optional) has another reservation at that time. Choose a different table, or leave Assign later.

"No available tables for ... guests"

On Seat Guest, no table has enough seats for the party. Check the Capacity of your tables under Point of Sale > Tables.

Next Steps