Kitchen Display

See new orders in the kitchen, mark them as cooking and ready, and choose what the kitchen screen shows.

Open the kitchen display

In the POS app, choose Kitchen in the menu. The screen is called Kitchen Display. You need permission to view kitchen tickets, otherwise the menu item is hidden.

Kitchen Display in the POS app with a Pending column and a Cooking column — Kitchen Display in the POS app: new tickets wait under Pending, tickets being prepared are under Cooking

The display has two columns, Pending and Cooking. The two counters under the title show how many tickets are in each. The oldest order is at the top of each column.

What a ticket shows

A pending kitchen ticket with order number, table, order type, items and a Start Cooking button — A pending ticket: order number, time, table, order type, items with their modifiers, and the Start Cooking button

On the ticket	Meaning
Order number	The short order number, for example #0004.
Time	How long the ticket has been waiting: Now, then minutes, then hours and minutes. The time is counted from the newest item that is not ready yet.
Table	The table name, when the order has a table.
Order type	Dine in, take out or delivery.
Items	Quantity and name of each item that still has to be prepared.
Modifiers	The choices made for an item, listed under it in orange.
Notes	The note typed for an item when the order was taken, shown in red under the item.

A kitchen ticket where the first item has the note No pickles in red — The note "No pickles" is shown in red next to the item's modifier

Tickets that have waited too long

A ticket changes colour as it waits:

After 10 minutes the ticket is highlighted in orange.
After 15 minutes the ticket is highlighted in red and pulses.

Ticket statuses

Status	Meaning	Button on the ticket
Pending	The order is saved and nobody has started it.	Start Cooking
Cooking	The kitchen is preparing the order.	Ready
Ready	The food is ready. The ticket leaves the kitchen display and the order shows as Ready on the Orders screen.	None

Move a ticket through the kitchen

Find the ticket under Pending

A ticket appears here as soon as the order is saved. Start with the ticket at the top.
Tap Start Cooking

The ticket moves to the Cooking column.
Prepare the items

Check the modifiers and the red notes under each item.
Tap Ready

The ticket disappears from the kitchen display. Front-of-house staff see the order as ready on the Orders screen, and a delivery order appears on the Delivery screen under Ready for Pickup.

A ticket in the Cooking column with a green Ready button — A ticket in the Cooking column. Tap Ready when the whole order is prepared

The buttons work on the whole ticket

You cannot mark single items as done on the kitchen display. Start Cooking and Ready apply to the whole order.

Items added to an order later

When items are added to an order more than two minutes after it first went to the kitchen, the new items also appear on a separate orange card titled ADD-ON with the same order number, directly under the order's ticket. The card has no button. It is there so the cooks can see what is new.

Live updates

The small icon next to the Kitchen Display title shows whether the screen is updating by itself:

Green (Real-time updates active): new and changed tickets appear straight away.
Red (Disconnected - using polling): the screen reloads the tickets every 30 seconds.

Tap Refresh at any time to reload the tickets yourself.

Kitchen settings

In the POS app, tap the gear icon at the top of Kitchen Display, or go to Settings > Kitchen Settings. The screen is titled Kitchen Auto-Print Settings.

Setting	What it does
SignalR Connection	Shows Connected or Disconnected. This is the live link that brings new tickets to this device. When it is disconnected, tap Connect.
Auto-Print Kitchen Tickets	Prints a kitchen ticket on this device's kitchen printer when an order is sent to the kitchen. The setting is saved on this device only. See Printers and Receipts.
Kitchen Display Screen (KDS)	Turns the kitchen display on or off for the whole branch.
Auto-Print Order Sources	Chooses which kinds of order print automatically. See Printers and Receipts.
Kitchen Printers	Lists the active kitchen printers of the branch. Tap the printer icon on a row to send a test print.

Turning the kitchen display off

If your kitchen works from printed tickets only, switch Kitchen Display Screen (KDS) off. This changes two things for the branch:

The Kitchen Display stays empty.
On the Delivery screen, delivery orders are listed under Ready for Pickup as soon as they are placed, because nobody marks them ready in the kitchen.

Kitchen tickets still print. You can change the same setting in the Web admin: open Branches, edit the branch and tick or untick Enable Kitchen Display.

Kitchen display in the Web admin

The Web admin has its own kitchen board for a screen in the kitchen that runs a browser. Go to Point of Sale > Kitchen Display. It opens full screen with the title Kitchen Display System and shows today's orders for your branch that are not ready yet.

Control	What it does
BUMP	Marks the order as ready and removes the ticket from the board.
RUSH	Highlights the ticket in red on this screen. Tap it again to remove the highlight. The highlight is not saved and other screens do not show it.
Auto Refresh	When switched on, the board reloads the tickets every 10 seconds.

The timer on each ticket turns yellow after 10 minutes and red after 15 minutes. This board has no Start Cooking step: a ticket stays on the board until you tap BUMP. If an order has a note for the whole order, the board shows it at the bottom of the ticket.

Kitchen stations

Depending on your type of business, your branch may already have a list of kitchen stations. At present a station is a label on a kitchen printer: when you add or edit a kitchen printer in the Web admin you can choose its Kitchen Station. If the branch has no station when you add its first kitchen printer, a station named Default Kitchen is created for it. See Printers and Receipts.

What stations do not do yet

The kitchen display does not split tickets by station. Every ticket shows all the items of the order. The Web admin board has one tab, All Stations.
Kitchen tickets are not sent to different printers by station.
The Point of Sale > Kitchen Stations screen in the Web admin cannot add or change stations yet.

Troubleshooting

The kitchen display is empty but orders have been taken

The kitchen display is probably switched off for the branch. Open Kitchen Settings and switch Kitchen Display Screen (KDS) on, then tap Refresh on the kitchen display.

"Failed to load orders"

The POS app could not reach the server. Check the internet connection of the device and tap Retry.

The icon next to the title is red

The live link is down, so tickets arrive up to 30 seconds late. Tap Refresh to load them now. To restore the link, open Kitchen Settings and tap Connect.

"Failed to start order" or "Failed to mark ready"

The change was not saved. Tap Refresh: another device may already have moved the ticket. If the ticket is still there, tap the button again.

Documentation